Influence of Accountability Indicators on Service Delivery among Local Government Authorities in Dodoma, Tanzania

Abstract

This study examines how accountability indicators predict service delivery in local government authorities in Dodoma using a cross-sectional design with a sample size of 399 respondents comprising Village Council and Street Committee Members. The study used both qualitative and quantitative approaches in collection and analysis of data. The study revealed that regular reporting, clear goals and proper use of funds were significant indicators of accountability that predict service delivery while learning from mistakes, treasury rules and regulations, promptness, misconduct and wrongdoing were not significant predictors of service delivery. Therefore, it is recommended that the President's Office-Regional Administration and Local Government, Regional Secretariats and Local Government Authorities should emphasize goal-setting and proper use of funds, involve all actors in setting goals and have more than one official to authorize payments. Establishing committees responsible for monitoring local government authorities' activities is also recommended, along with implementing client service charters to ensure accountability is well observed in LGAs.