Controlling the clock: Working hours in the UK hotel sector

Abstract

The hotel sector is synonymous with working hours that are long, unpredictable and result in poor outcomes for employees. Arguably, they  constitute one of the most significant features of the employment relationship, yet little research exists to explore the factors influencing the  scheduling of hours and the degree of control employees can exert on their pattern of work. This article aims to help fill this gap by exploring what  shapes employee working hours and the extent to which each side of the employment relationship exercises control. Qualitative research was  conducted with purposive sampling used to identify and interview employees in the UK hotel sector, combined with managers responsible for  budgetary control over labour and for setting work schedules. The findings suggest that a combination of customer demand patterns and the  choice by employers to minimise labour costs effectively reduce employees’ ability to control or challenge work schedules. The lack of employee  voice is structured into the employment relationship, depriving workers of a healthy work-life balance, their ability to take breaks and legally  entitled pay.