Adoptability of electronic document management system in Ilorin businesses

Abstract

Electronic Document Management System (EDMS) is an automated solution that improves organization workflow and competitiveness. Despite the enormous benefits derived from its implementation, some organizations have not exploited the opportunities. This study examines the factors that affect adoption and non-adoption of EDMS. An interpretive research approach was employed through an in-depth interview of IT officers and record managers at some public and private organizations within Ilorin metropolis using purposive sampling technique. The result of the data analysis using deductive coding frame of Atlas revealed some themes that were crosstabulated or mapped with some information systems models. It was revealed that search functionality, reliability, accessibility, and security of EDMS, are the major reasons for adoption, while reasons for non-adoption include vulnerability to attack, high cost of implementation and digital illiteracy of staff members. It was recommended that open source development of the system be encouraged to ensure exclusive adoption by organizations.

Keywords: Electronic_Document_ Management _System, EDMS, ICT in Business, Ilorin Businesses, Document Management