The determination of the levels of burnout syndrome, organizational commitment, and job satisfaction of the health workers

Abstract

Context: The concept of burnout is an important element for efficiency in occupational groups such as health and education, which necessitate constant communication with people and have a busy schedule.

Aims: The determination of the levels of burnout syndrome, organizational commitment, and job satisfaction of the health workers.

Materials and Methods: A questionnaire consisting of four parts was prepared so as to measure the levels of organizational commitment, job satisfaction, and burnout of the medical staff of the institution. The data for this research were gained by a questionnaire sent to 370 medical staff (doctors, nurses, contract staff, and other employees).

Statistical Analysis Used: Kolmogorov Smirnov test, t-test, ANOVA, Tukey multiple comparison test and Pearson’s correlation analysis were used to this study.

Results: The average age of the employees taking part in the questionnaire was calculated as 34.30 years (min: 18 years, max: 59 years). The proportional value of the individuals with their 0-5 years working period in the institution was observed as 58.1%. An individual’s interior work satisfaction, education level, hours worked at the hospital and their titles are also statistically important (P < 0.05). There is a positive correlation and significant relation between medical staffs’ emotional exhaustion and desensitization (r = 0.573). There is a positive correlation and significant relation between normative commitment sub dimension, interior and exterior job satisfaction (r = 0.449, r = 0.472).

Conclusions: Efforts to reduce the job burnout and psychological support for health care workers support motivation in order to provide better services to increase significantly. Thus, both personal productivity will be increased, and gain will be obtained in the institutional sense.

Keywords: Burnout, health workers, job satisfaction, organizational commitment