The effects of transportation service quality on employees’ satisfaction (the case of selected higher institutions in Ethiopia; Ambo University & Wollega University)

Abstract

The purpose of this research is to find out how the quality of transportation services affects employee satisfaction at two Ethiopian higher education institutions; Ambo University and Wollega University. Data was collected from 374 survey participants from both universities using simple random sampling techniques to investigate the effects of transportation service quality on employee satisfaction. Using structural equation modeling, the researchers used descriptive and confirmatory factor analysis. By controlling the demographic background of the respondents, multiple regressions as a basis for causal paths were utilized to evaluate all hypotheses. All recommended service quality factors; reliability, tangibility, responsiveness, empathy, and assurance capacity have a direct positive effect on employee satisfaction with transportation services, according to research findings. Hence, to improve the employees’ satisfaction; organizational management need to reconsider workplace transportation qualities.