Article Sidebar
Article Details
Issue
Section
Articles
Copyright for articles published in this journal is retained by the journal.
Main Article Content
Satisfaction with outpatient health services at Jimma Hospital, South West Ethiopia
Abstract
Background: The opinions of users about the health care services and the degree of their satisfaction may indicate the efficiency of the services.
Objective: To assess consumer satisfaction of outpatient health care services.
Methods: A cross-sectional survey was conducted at Jimma hospital from November to February 1999. Data were collected by health-workers using pre-tested, structured questionnaire.
Results: A total of 385 outpatients, females, were interviewed at exit of hospital. The majority, 140 (36.4%) of the users were within the age group of 30-39 years. About 56% of the females visited the hospital for children's health care while 87.2% of the males visited for own health care. Overall, 57.1% of interviewee believed that the service they received was either good or very good. Satisfaction with health care was found to have a direct relationship with increase in age but has an inverse relation with increase in educational level of respondents. It has a significant association with length of waiting and consultation time, type of investigations performed and securing prescribed medications from hospital pharmacy (P<0.05).
Conclusion: Based on the findings of the study, efficient health service management to improve drug supply and quality of service are recommended.
(Ethiopian Journal of Health Development, 2001, 15(3): 179-184)
Objective: To assess consumer satisfaction of outpatient health care services.
Methods: A cross-sectional survey was conducted at Jimma hospital from November to February 1999. Data were collected by health-workers using pre-tested, structured questionnaire.
Results: A total of 385 outpatients, females, were interviewed at exit of hospital. The majority, 140 (36.4%) of the users were within the age group of 30-39 years. About 56% of the females visited the hospital for children's health care while 87.2% of the males visited for own health care. Overall, 57.1% of interviewee believed that the service they received was either good or very good. Satisfaction with health care was found to have a direct relationship with increase in age but has an inverse relation with increase in educational level of respondents. It has a significant association with length of waiting and consultation time, type of investigations performed and securing prescribed medications from hospital pharmacy (P<0.05).
Conclusion: Based on the findings of the study, efficient health service management to improve drug supply and quality of service are recommended.
(Ethiopian Journal of Health Development, 2001, 15(3): 179-184)
