Assessment of the Impact of Technology on Public Administration Efficiency: A Case of Tanzania Bureau of Standards

Abstract

This study investigates the impact of technology on public administration efficiency, focusing on the Tanzania Bureau of Standards (TBS). In an era where technological advancements are reshaping organizational operations, understanding their implications for public sector efficiency is crucial. The primary purpose of this research is to assess how technology integration influences the effectiveness of public administration processes within TBS. Employing a case study design, the research utilized a mixed-methods approach, combining qualitative and quantitative data collection techniques. The research was anchored in the theoretical framework of technology in public administration, employed a case study design, targeted all employees of the Tanzania Bureau of Standards (TBS) as the population, utilized a sample size of 45 respondents, and implemented purposive sampling to ensure comprehensive representation from various departments. Data methods were distributed to TBS employees, complemented by in-depth interviews and document analysis. This methodology facilitated a comprehensive exploration of the interplay between technology and organizational dynamics, allowing for a nuanced understanding of employee experiences and perceptions regarding technology's role in enhancing operational efficiency. Data was analyzed using a mixed-methods approach, employing descriptive statistics for quantitative data and narrative analysis for qualitative data to provide a comprehensive understanding of the findings. The findings reveal that technology significantly enhances the efficiency of public administration at TBS by streamlining processes, improving communication, and facilitating better service delivery. Employees reported that adopting technological tools led to faster decision-making and increased productivity. However, the study also identified several challenges associated with technology integration, including resistance to change, inadequate training, and limited resources. These barriers underscore the necessity for a strategic approach to technology implementation that considers the organizational context and employee readiness. In conclusion, this research highlights the critical role of technology in improving public administration efficiency while emphasizing the importance of comprehensive training and support systems to mitigate resistance and ensure successful integration. The study provides valuable insights for policymakers and administrators at TBS, suggesting that a proactive approach to technology adoption could lead to enhanced service delivery and overall organizational performance. Recommendations include the development of targeted training programs, fostering a culture of innovation, and ensuring adequate resource allocation to support technology initiatives. This research contributes to the broader discourse on public administration efficiency and technology integration, offering a framework for future studies in similar contexts.