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Elevating Performance: Unleashing Human Resource Potential through Ethical Excellence at Catholic Relief Services (CRS) in Dar es Salaam, Tanzania
Abstract
In today’s rapidly changing global landscape, organizations across various sectors are facing increasing challenges in maximizing their human resource performance while simultaneously upholding ethical standards. This research study explored the effect of ethical excellent in influencing the overall of human resources with focus on a case of Catholic Relief Services (CRS) in Dar es Salaam. Specifically, this study explored the ethical principles and practices, effects of CRS’s commitment on ethical excellence, and ethical culture. The study employed the Virtual Ethics Theory by Aristotle 4th Century BC, and the Social Exchange Theory by George Homan in 1958. The qualitative approach was employed. Data were obtained primarily through semi-structured interview from all 33 staff of CRS. Besides, analysis involve thematic analysis. Findings revealed that ethical principles and practices implemented in CRS include trust-building, fair conflict resolution, diversity and inclusion, and employee development. The study also found that effects of CRS’s commitment to ethical excellence include mission to lessen suffering, employee involvement in managerial decision, socializing activities, upholding dignity, and problem solving. Additionally, the study found the influence of ethical culture on human resource performance to include guiding and principles, align with values, policies and procedures, and laws and regulations. The study concludes that human resource (HR) managers at CRS emphasizes ethical principles and practices for human resource performance. The study also recommends that major at CRS should put efforts on emphasizing ethical principles and practices for human resource performance. In addition, CRS should further implement frequent monitoring strategies and update them from time to time to ensure that all employees and managers understands and uphold these ethical standards.
