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The Influence of Recognition and Appreciation of Employees on Effective Delivery of Judicial Services in the Judiciary of Tanzania
Darlene Mutalemwa
Abstract
This study was undertaken with the objective to examine recognition and appreciation of employees in service delivery at the Judiciary of Tanzania. The study used Herzberg's two-factor motivation theory while on the other hand explanatory research design was employed to determine the causal relationship between non-monetary incentives and effective judiciary service delivery. Data were collected from a sample of eighty-eight (88) participants obtained through the Yamane (1967) formula from the target population of 750 staff. The data collection process entailed in-depth interviews and structured questionnaire. Data analysis was done using narrative analysis and descriptive analysis. Findings indicate that recognition and appreciation of employees in service delivery at the Judiciary of Tanzania is very low. The most common forms of recognition and appreciation are certificates of appreciation/recognition, verbal praise, employees’ recognition wall and team trophy. The study concludes the existence of biases and favouritism in recognition and training attendance, and the existing infrastructure is very unconducive for Judiciary employees to work at their full potentials while serving judicial clients. The study recommends robust systems of recognition, and employee selection for participating in trainings, as well as good work environment and office equipment to smoothen the work for the Judiciary employees in providing effective judicial services.
