Effectiveness and impact determination for Enterprise Resources Planning Systems: A case for manufacturing entities in Zimbabwe

Abstract

The research looked at utilization and impact of Enterprise Resource Planning (ERP) systems for manufacturing organizations in Zimbabwe. Existing literature on adoption of Enterprise Resource Planning systems, its utilization and benefits realized was reviewed. A survey of eighteen Zimbabwean manufacturing organizations was conducted to establish the utilization of Enterprise Resource Planning systems. The survey centered on operational, strategic, managerial, and Organizational functions and their interaction with the Enterprise Resource Planning systems. The strategic, managerial, and Organizational functions, results reflected positive feedback on the system usage. Operational functions had mixed responses with an overall of 58% being positive and 42% negative. Various impact dimensions were determined and mechanisms of effectiveness in the application of ERP systems established. The research went on to develop a tool using C-Sharp that organizations can use to determine their level of Enterprise Resource Planning system utilization and gave recommendations on how organizations can improve on their Enterprise Resource Planning system utilization for competitive advantage.