Exploring Student Satisfaction with in-Campus Accommodation in Public Universities Perspectives from Mzumbe University

Abstract

This study examines student satisfaction with on-campus accommodation at Mzumbe University Main Campus. The study's primary objectives were to investigate the procedures for obtaining on-campus accommodation and assess satisfaction with the services provided. The research involved a sample of 48 Master's students and one staff member, selected through simple random and purposive sampling techniques. Data were collected through questionnaires, interviews, and documentary reviews and analysed using descriptive and thematic analysis methods. Ethical considerations were meticulously observed to protect respondents, respect their privacy, and maintain confidentiality. The results indicate high satisfaction with the on-campus accommodation services the University offers. Key factors contributing to this satisfaction include the availability and reliability of electricity, water, and room services. Furthermore, students expressed positive feedback regarding the procedures for acquiring on-campus accommodation, particularly the efficiency of the online application system. Accommodation fees were also deemed reasonable. However, the study identified occasional network failures in the online application system that require improvement. Enhancing the frequency of system checks and the overall quality of accommodation services is recommended to further improve students' experiences.