Why few e-governance projects are successful?: Case study of Kinondoni Municipality in Dar Es Salaam, Tanzania

Abstract

This paper examines factors that improved performance of the Kinondoni Municipal Councils E-government Project, as among the few  successful projects in Dar es salaam, Tanzania (Menda, 2005). The study was prompted by the World Bank’s (2004) statement that  majority of e-governance projects (85%) in developing countries are either total or partial failure. Researchers then decided to study this  interesting phenomenon so that success factors to be noted could be used as lessons to improve performance of other e-governance projects in the country. Both qualitative and quantitative data were collected using semi-structured interviews supplemented by  document analysis. A total of 35 respondents interviewed, were selected using purposive sampling procedure. Data were analysed  descriptively and were presented in tables and percentages. Internal and external changes brought by the project were respectively  examined using strategies for implementing ICTs in organisations which are: Business Process Automation (BPA), Business Process Improvements (BPI) and Business Process Re-engineering (BPR), and the three domains of e-governance i.e. e-administration, e-services  and e-society. These show benefits realized by the Municipality.