Impact of Emotional Intelligence on Employees’ Performance and Organizational Commitment: A Case Study of Dangote Flour Mills Workers

Abstract

The ability to recognize our feelings and those of others and manage emotions well in ourselves is the major contributing factor to employees’ performance and organizational commitment. Emotional intelligence is relevant for predicting organizational commitment and employees’ work performance because most jobs require the ability to manage emotions. The objective of the study is to examine the impact of emotional intelligence on organizational commitment and employees’ performance in the manufacturing industry. Descriptive design was adopted for the study. 206 questionnaires were randomly administered to respondents out of which 120 were returned that were used for analysis. Regression analysis was used to analyse the collected data. The study revealed that there was a significant relationship between employees’ emotional intelligence, organizational commitment, and their performance. The coefficient of determination between EI and organizational commitment was 56.90%. Emotional intelligence accounted for 27.90% of the variation in employees’ performance. Manager’s EI and organizational commitment were not significantly positively related. Hence, it is recommended that organizations should require new employees to participate in an organizational socialization programme that will include an emotional intelligence test to evaluate - the employees in order to make up for the lack of experience of new employees which will help them increase their performance.

Keywords: Emotional Intelligence, Organizational Commitment, Employees’ Performance, Interpersonal relations.