e Effect of Generational Diversity on Workforce Performance in the Rwandan Banking Sector

Abstract

The research explored the influence of generational diversity on employee performance in the Rwandan banking sector, focusing on the  Central Bank of Rwanda. The study aimed to assess the impact of generational differences on workplace dynamics, communication, and  employee effectiveness, addressing three key objectives: examining communication styles, the role of ethics in motivation, and the effect  of learning and development on work quality. The study involved a sample of 108 employees across six departments. Findings revealed  significant generational differences in communication preferences, with 24.1% favoring digital methods and 20.4% traditional  approaches. A strong correlation (R = 0.787) linked communication styles to teamwork, highlighting the need for tailored strategies to  improve generational collaboration. On ethics, 89.8% trusted the bank’s leadership, and ethical behavior strongly influenced motivation,  particularly among Millennials and Generation Z, with a correlation (R = 0.753) indicating that ethics impacted motivation. Regarding  Learning and Development, 38% of employees engaged infrequently, while 47.2% participated occasionally, with Millennials being the  most involved. A significant correlation (R = 0.791) showed that Learning and Development participation improved work quality. The  study emphasized aligning organizational ethics with generational values and personalizing Learning and Development programs for  diverse needs. Recommendations included offering communication training, adopting hybrid communication methods, and fostering  intergenerational teamwork. Strengthening ethical leadership, creating inclusive ethical frameworks, and implementing recognition  programs were suggested to enhance motivation. In Learning and Development, expanding program accessibility, customizing initiatives  for Millennials, encouraging intergenerational learning and regularly assessing outcomes were recommended to better align  with employee and organizational goals.