Main Article Content

Assessment of awareness and satisfaction of online renewal of practising license among pharmacists in Nigeria


Ukamaka G. Okafor
Abubakar Ibrahim Jatau
Olukemi Alabi
Elijah N.A. Mohammed

Abstract

Purpose: To assess the awareness and satisfaction of online renewal of practice licence among pharmacists in Nigeria.
Methods: This was a cross-sectional study among pharmacists in Nigeria. Participants were recruited through; online (via social media platforms) or in person at Pharmacists Council of Nigeria (PCN) office during application for renewal of license.
Results: A total of 878 participants completed the survey. Of this, 97.4 and 79.9 % were aware and satisfied with the online process, respectively. The respondents rated the process as excellent (19.1 %), fair (22.2 %), good (55.0 %) and poor (3.6 %). Most of the reported challenges included linking payment of association dues with license renewal, poor customer service and password retrieval.
Conclusions: The level of awareness and satisfaction of the online renewal of annual licence among pharmacists in Nigeria is high. Measures are still needed to improve the online application process.


Keywords: Pharmacists Council, Online, Licence, Pharmacist, Practice


Journal Identifiers


eISSN: 1596-9827
print ISSN: 1596-5996