Article Sidebar
Article Details
The entire contents of the Tropical Journal of Obstetrics and Gynaecology are protected under Indian and international copyrights. The Journal, however, grants to all users a free, irrevocable, worldwide, perpetual right of access to, and a license to copy, use, distribute, perform and display the work publicly and to make and distribute derivative works in any digital medium for any reasonable non-commercial purpose, subject to proper attribution of authorship and ownership of the rights. The journal also grants the right to make small numbers of printed copies for their personal non-commercial use.
This journal content is distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License, which allows others to remix, tweak, and build upon the work non-commercially, as long as the author is credited and the new creations are licensed under the identical terms.
Main Article Content
Quality Assessment of Family Planning Services in Ife/Ijesa Administrative Health Zone: Clients' Perspective
Abstract
Objective: To assess the quality of our family planning services as perceived by our clients.
Design, Setting and Subjects: A cross-sectional survey of clients at three family planning clinics in Ife-Ijesha Administrative Health Zone coordinated by the Obafemi Awolowo University Teaching Hospitals Complex, Ile-Ife between 1st April and 31st August 2000. The study group consisted of 490 clients.
Main Outcome Measures: Technical competence of providers, client/provider relations; mechanisms to encourage continuity, constellation of services offered and client satisfaction.
Results: More than half (52.2%) of clients felt satisfied with the competence of the provider, 94.6% were satisfied with the client-provider relationship. Measures to encourage continuity were maintained in 90.8% of clients. There is a high level (94%) of client satisfaction with overall services rendered while 36.7% received other information apart from family planning services.
Conclusion: Our clients were satisfied with the quality of family planning services being rendered. However there is need for improvement in the counselling of women before vaginal examination/ procedures. Literature should be provided to educate clients about what to expect during specific procedures. The common side effects of all methods should be fully explained to clients.
Key Words: Family Planning, Contraception, Service Quality, Audit
[Trop J Obstet Gynaecol, 2003, 20: 28-31]
