The impact of computer literacy on the adoption of e-government systems in Kigamboni Municipal Council

Abstract

Evaluate the impact of computer literacy on e-Government adoption among public sector workers at Kigamboni Municipal Council in Tanzania. A sample of 105 employees was surveyed and interviewed, with data analysis conducted using SPSS v.26. Thematic analysis of interview responses provided deeper insights, ensuring a comprehensive understanding of the findings. Statistical techniques, including descriptive statistics and linear regression, were used to explore relationships between variables, with strong internal consistency (Cronbach's Alpha > 0.8) indicating effective construct measurement. The results reveal that public sector employees' computer literacy and technological proficiency are crucial for successful e-Government implementation. Descriptive analysis shows that computer literacy (mean: 3.27, SD: 1.26) and proficiency (mean: 4.5, SD: 1.40) significantly influence e-Government usage. The study highlights the importance of computer training programs (mean: 3.8, SD: 1.34) in enhancing e-Government implementation at Kigamboni Municipal Council, where computer literacy (mean: 3.1, SD: 1.41) serves as both a critical factor for adoption and a significant barrier. The research emphasizes the need for continuous training to improve public sector employees' skills in using e-Government platforms, underscoring that computer literacy significantly affects the success of e-Government initiatives, particularly in tasks such as conducting transactions and accessing information.