The impact of usability, functionality and reliability on users’ satisfaction during library system adoption

Abstract

This study determined the impact of system usability, functionality, and reliability on the satisfaction of system users with its relevance in  service provision. The study was motivated by the fact that operation staff (of the chosen case for study) admitted that they were  uncomfortable with the use of the library system in their operations. Methodologically, the study followed the quantitative approach. The  study included all library staff to its sample, who were 52. Accordingly, data were collected through a structured questionnaire. The  analysis used inferential statistics to decide the position of stated hypotheses. Collectively, the study found that system usability, system  functionality and system reliability significantly impacted the perceived satisfaction of users, who are engaged with different library  operations. This study recommends that these variables should be enhanced for users to adequately support the Library Management  System, and other systems within the organisation.