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Evaluation of Cybersecurity in Remote Working Settings for Mobile Network Operators
Abstract
Cybersecurity has increasingly been a primary concern to people as
technology advances and allows them to work remotely. This study thus
evaluated the cybersecurity posture for organisations that have opted
for remote working culture, whereas emerging cyber threats, practices
to combat them, and appropriate guidelines for managing cyber threats
were discussed. The study used a descriptive design with a quantitative
approach from 118 information technology personnel working for
Tanzania's three major mobile network operators (MNOs). SPSS
analysed the collected data. The study revealed that predominant
cyber-threats affecting MNOs in remote working include human errors,
phishing attacks, malicious domains, denial of service, and
ransomware. At the same time, highly applied cybersecurity controls
are virtual private networks, antivirus, staff training, and two-factor
authentication. The study recommends that MNOs constantly be alerted
to every cyber threat; they should provide advanced cyber training and
follow cybersecurity guidelines for remote working settings.