Users Satisfaction with Library and Information Service in Plateau State Special Education Institution

Abstract

The study investigated Users Satisfaction with Library and Information Service in Plateau State Special Education Institution. Survey research method was adopted for the study and the population of the study consists of staff and students of the special educational institutions in Plateau State. The three selected institutions were the Plateau State School of the Deaf, Gindiri School for the Blind and University of Jos Special Education Department. Data was collected using questionnaire and data collected analyzed using frequency and percentage tables. The study found among others that a high percentage of the respondents were not satisfied with the Library literacy skills services provided by the selected institutions. The study also concluded that libraries in the special education institutions in
Plateau state provide their patrons with some basic information resources and services that are mostly specific with the nature of the physical challenge of their patrons. Recommendation for the acquisition of more current and relevant information resources and facilities as well as training on how to use the facilities to maximize the level of satisfaction of the use of the facilities were made.