User experience: tool for Human-Computer Interaction (HCI) design

Abstract

The changes in methodology and ideological implementation of User Experience (UX) and Human Computer Interaction (HCI) in the 21st century shift focus from traditional analogue process management to digital process management of organisations’ data and content. In instance of a university interactive web portal whereby institutions provide parties with access to data and information on the university portal. A focus shift from HCI design to UX design for improved peoples’ experience when navigating the institutions portal. A focus on understanding the relationship between UX and HCI as a phenomenon, considering the analogy of interactive organisation (institution, company, government) portal. Need for system developers to adopt UX evaluation, a methodology to ensure effective usability, accessibility and efficiency of a designed system. The nature of the study has its’ background in HCI. HCI relate to the mental (cognitive), technology and affective factors that influence the way people use computer for interaction in a computer-supported collaborative work/learn (CSCW/L) environment. The objective of this study is to ascertain at what point or put succinctly, what stage of system development does a system developer commits to user experience evaluation methods (UXEMs)?

Keywords: Human Computer Interaction, User Experience, User Evaluation Method