Statistical Investigation of Satisfaction Level of Automated Teller Machine (ATM) Users in a Nigeria University [University of Benin, Benin City: A Case Study]

Abstract

This study aims at investigating the satisfaction level of Automated Teller Machine (ATM) users in a Nigerian University (University of Benin, Benin City, Nigeria: A case study). We observed that there were no differences in the mean knowledge of ATM features among the sex and status of the staff and students (respondents) of the University. The study also revealed that the staff and students of the University are satisfied with the present ATM facilities in the University, but preferred 200 naira notes to the present 500 and 1000 naira notes being dispensed by ATM at various locations in the University.

Keywords: Automated Teller Machine, questionnaire, respondent, satisfaction, surcharge, hypothesis.