A study on prevalent staff attitudes for improved clients patronage of information resources and services in Federal University Libraries in North-Eastern Nigeria

Abstract

This survey delves into the prevalent attitudes among Federal university library staff in NorthEast Nigeria, aiming to discern which attitudes are most evident in their interactions with library clients. Employing a cross-sectional survey method, a structured  questionnaire  was used for data collection while convenience sampling technique was used in drawing a sample of 404 (8%) respondents. One research question guided this inquiry: what types of attitudes influence patronage of information resources and  services among Federal University Library staff in North-Eastern Nigeria? A hypothesis suggesting no significant difference in prevalent  attitudes among staff, with a significance level set at p<=0.05 was tested. The findings revealed a predominance of negative attitudes  among Federal university library staff, evidenced by a mean score of 1.28, below the decision mean of 1.50 threshold. No significant  divergence in attitudes among university library staff in North-Eastern Nigeria was found. It is recommended that university library  managements implement mechanisms to monitor staff attitudes, such as requiring staff to wear name tags for easy identification and  reporting of both negative behaviors for corrective action and positive behaviors for recognition.