Application of records and information management compliance principles for quality service delivery in the departments of the faculty of education, Ahmadu Bello University, Zaria, Nigeria

Abstract

This study investigates the application of the Records and Information Management compliance principle for enhancing quality service  delivery in the Departments of the Faculty of Education at Ahmadu Bello University, Zaria. Employing a quantitative approach, the  research utilizes a cross-sectional survey research design, focusing on a population of 41 administrative staff responsible for records  management within these departments. Self-developed questionnaire was utilized for data collection with analysis conducted through  frequency distribution and percentages. The findings revealed that the most common compliance mechanisms in place within Education  departments at ABU Zaria include measures to protect sensitive information and mechanisms to monitor compliance with recordkeeping  policies and procedures. Additionally, challenges faced by these departments in fostering a culture of compliance in records and  information management processes include the lack of external regulatory pressures, unclear or outdated policies and procedures,  inadequate resource allocation, insufficient training and awareness programs, and technological limitations. In conclusion, the  implementation of the Records and Information Management compliance principle in the Departments in the Faculty of Education at ABU  Zaria revealed certain deficiencies. The management should prioritize awareness and education initiatives by conducting regular  training sessions on relevant laws and regulations for employees. Update and align company policies with current legal mandates, and  implement robust monitoring systems to ensure ongoing compliance. Schedule periodic reviews and assessments to identify compliance  gaps and drive continuous improvement in information management practices.