Influence of Work Ethics on Service Delivery by Library Personnel in Federal 124 - 138 Universities in South West Nigeria.

Abstract

Work ethics exerts effective service delivery, creates a great influence on library employees; hence enhance individual employee service delivery. This paper examined the influence of work ethics on service delivery by library personnel in federal universities in south west Nigeria. The descriptive survey research design of correlational type was adopted for the study. The population of the study consisted of 218 library personnel in all 6 federal university libraries in the South-west geo-political zone of Nigeria. Due to the small size of the population, total enumeration sampling method was used for study. A self-designed instrument was used for measuring the work ethic and service delivery of 218 library personnel federal university libraries in the South-west geo-political zone of Nigeria, information was collected and analysed, and the result revealed that work ethics have a significant influence on service delivery by library personnel in federal universities in Southwest, Nigeria. The findings indicated that (r=0.261; P< 0.05) work ethics influence service delivery of library personnel in federal universities in South-west, Nigeria. The finding of the study alludes that there was practical level of conformity with work ethics by library personnel in federal universities in south-west Nigeria. The study recommended that library management should make effort and put in place adequate resources, periodically train their personnel, enforce workable standard ethics to enhance effective and efficient services delivery