Adoption of Instant Messaging Service for Information Provision at the Customer Services Division of the Federal University Libraries in the North Eastern States Nigeria

Abstract

This research work focused on adoption of Instant Messaging Services (IMS) for Information Provision at the Customer Service Divisions of the Federal University Libraries Studied in the North Eastern states Nigeria. The study was guided by two objectives: to identify the types of Instant Messaging Services provided, and to investigate the level of Instant Messaging Service adopted for information provision and two Null hypotheses were advanced for the study. HO1 There is no significant difference in the level of Instant Messaging Service for information service provision at the Customer Service Division of the Federal University libraries in the North Eastern State Nigeria. HO2 There is no significant difference in the Customer Service Divisions for information service provision at Federal University libraries in the North Eastern State Nigeria. Questionnaire was used for data collection. Seventy five (75) copies of the questionnaire were administered and sixty six (66) copies of the questionnaire were dully completed and retrieved, which indicated that eighty eight percent %88 copies of the questionnaire were obtained and found useful for the study. Data analysis: descriptive statistic was used for the interpretation of the data analysed. The data collected was analysed using simple percentage and frequency count. Cluster sampling technique was used for the study. The findings of the study further revealed that the type of Instant Messaging Service provided for Information service provision at the Customer Service Divisions were mostly Shot Messaging Service, Group Chatting Service, Video Conferencing Service Email Messaging Service and Teleconferencing Service.