Library user’s value-chain: assessing the use of library services by undergraduates in Ahmadu Bello University, Zaria

Abstract

This study argues that in order to meet the value chain of library users and increase library patronage, there is the need to assess the use of library services by Undergraduate Students in Ahmadu Bello University, Zaria especially during the examination period when patronage is at the peak. The study had three objectives: To identify the purpose of use of Kashim Ibrahim Library by Undergraduate students in Ahmadu Bello University, Zaria during examination. To identify the services Undergraduate students of Ahmadu Bello University, Zaria use in Kashim Ibrahim Library during examination. To find out the challenges Undergraduate students face in the use of Kashim Ibrahim Library services during examination? A cross-sectional survey research design was adopted and questionnaire was used to collect data for the study. The study revealed that undergraduate in Ahmadu Bello University, zaria use the Library to read their own books during examination, they also use the wireless Internet services and the wired Internet and the computer services of the MTN Net Library. The study also discovered that undergraduates basically use the library space and the Internet and Computer services of the Library. Finally, the study found that the major challenges undergraduates face with the use of library services during examination includes lack of space, inadequate number of computers, lack of comfortable seats, poor Internet services, inadequate power outlets for the students’ laptops and lack of assistance from library staff. The study then recommended that Library management should  constitute a section of the library for user needs elicitation. Library space should be well furnished and more space could be freed up in the Library if some of the old resources of the library are weeded and made into closeaccess. They will only be accessed if they are demanded for. The library  management could also partition some of the available spaces to make way for areas for small group discussions. Library Management could  embark on advocacy to Government parastatals that donate ICTs free of charge. Parastatals like NITDA, NCC and even Ministry of Communication. This will help them secure the additional ICTs for undergraduate use.