Evaluating Users’ Satisfaction With Landmark University’s Online Public Access Catalogue

Abstract

This study evaluated users’ satisfaction with online public access catalogue (OPAC) of Landmark University, Nigeria. The study adopted the descriptive survey design. The target population were 200 students, which were purposively selected to participate in the study. Questionnaire were distributed to all the purposively selected undergraduates and all the 200 questionnaire were returned and found valid for analysis, thereby, giving a response rate of 100%. The findings revealed that users of online public access catalogue at Landmark University were highly satisfied with the performance and functions of the OPAC. Further, findings revealed that “use of library study skills and information communication technology course” created the necessary awareness on OPAC. In addition, findings revealed that 64.0% did not search OPAC for course materials. Overall, the respondents indicated a high knowledge level of OPAC. This study made recommendations to improve OPAC use.