User resistance in post enterprise resource planning implementation phase

Abstract

User resistance in post Enterprise Resource Planning (erp) implementation phase is one of the main causes for failure of erp systems. Existing research identified different factors that cause erp failure in the post erp implementation phase. However, existing research is fragmented without strong theoretical base. The main objective of this study is to identify factors that cause user resistance in the post erp implementation phase using innovation resistance theory as a theoretical lens. The study used causal research design as a research method. Data was collected using Google’s online form. The empirical data from this research revealed that risk barriers and usability barriers as main factors that increase user resistance in the post erp implementation phase. The research also developed and validated data collection instruments to use innovation resistance theory for empirical investigation of user resistance in the post erp implementation phase for other researchers. It has also practical implication for managers what intervention to undertake so as to increase success of erp system implementation.