Internal quality assurance reviews: challenges and processes – Walter Sisulu University\'s Business, Management Sciences and Law Faculty

Abstract

The Council for Higher Educations' (CHE) Higher Education Quality Committee (HEQC) requires internal quality evaluations to be performed on the various programmes
offered by the Faculty before visitation by the HEQC. This article examines some of the
challenges and processes followed by six of the departments of Walter Sisulu University's
Faculty of Business, Management Sciences and Law utilising a case study approach.
Challenges are identified and highlighted across the Faculty. Furthermore, examination
of the processes followed and challenges encountered by the Department of Public
Relations Management and Communication is utilised, whilst conducting an internal
quality evaluation on the National Diploma: Public Relations Management. The article
recommends a number of strategies that may be followed to smooth the process.

South African Journal of Higher Education Vol. 22 (4) 2008: pp. 827-842