Patient satisfaction during and following procedural sedation for ambulatory surgery

Abstract

Background: Patient satisfaction is multidimensional. The clinician’s perspective of a good outcome and the patient’s experience of a satisfactory service are often two different end-points. The primary aim of our study was to assess the perioperative experience of patients undergoing procedural sedation. A  secondary aim was to create a postoperative questionnaire which could be used as a measurement tool. The questions could also be used as an audit to assist with adherence to quality assurance and clinical governance.
Method: A questionnaire was compiled to attempt to assess the perioperative aspects of procedural  sedation. Five hundred consecutive patients undergoing procedural sedation for dental-related outpatient  procedures were asked to complete a questionnaire. Patients who didn’t complete it were excluded.  Ninety-eight per cent of the patients returned the questionnaire and 489 questionnaires were evaluated.
Results: A total of 489 patients were included. Ninety-three per cent of the patients expressed a good (7+/10) overall experience of procedural sedation, and 92.6% indicated that they would recommend it to others.
Conclusion: Our study population showed a high level of satisfaction with their sedation experience. It is suggested that the devised questionnaire could be used successfully in future as an assessment tool or audit of patient satisfaction following procedural sedation for ambulatory surgery.

Keywords: patient satisfaction, postoperative questionnaire, procedural sedation