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Injections and Patient Satisfaction in Zulu-Speaking Patients
Abstract
Background: There is a belief that Zulu patients who do not receive an injection, as part of the consultation in family practice, will be less satisfied with the consultation than those patients who receive an injection.
Methods: A cross-sectional study of adult Zulu patients attending a family practice in northern KwaZulu/Natal in which a questionnaire was given to those patients receiving injections and those who did not, in order to assess satisfaction with the consultation.
Results: One hundred and eighty Zulu patients receiving injections were compared to 132 Zulu patients who did not receive injections. Those who had not received an injection were more satisfied with their consultation, compared to the group who did receive an injection. This result held after testing for confounding variables.
Conclusions: Adult Zulu patients, especially those who are younger and of higher educational achievement, need not be offered a therapeutic injection in order to obtain patient satisfaction.
SA Fam Prac Vol.26(1) 2003: 9-11
Methods: A cross-sectional study of adult Zulu patients attending a family practice in northern KwaZulu/Natal in which a questionnaire was given to those patients receiving injections and those who did not, in order to assess satisfaction with the consultation.
Results: One hundred and eighty Zulu patients receiving injections were compared to 132 Zulu patients who did not receive injections. Those who had not received an injection were more satisfied with their consultation, compared to the group who did receive an injection. This result held after testing for confounding variables.
Conclusions: Adult Zulu patients, especially those who are younger and of higher educational achievement, need not be offered a therapeutic injection in order to obtain patient satisfaction.
SA Fam Prac Vol.26(1) 2003: 9-11
