Evaluating Staff Satisfaction Levels at Remera Rukoma Hospital in Rwanda: A 2023 Survey

Abstract

INTRODUCTION: Job satisfaction, defined as the positive emotional state resulting from job appraisal, significantly impacts healthcare systems' performance. Staff satisfaction influences patient care quality, staff retention, and overall hospital reputation. At Remera Rukoma Hospital, the current level of staff satisfaction is unknown, necessitating a survey to assess and improve it. 

METHODS: A cross-sectional study was conducted from August 5th to September 5th, 2023, at Remera Rukoma Hospital in Kamonyi District, Rwanda. Using non-purposive sampling, 123 participants were selected from a total staff population of 180. Data was collected via self-administered questionnaires distributed through a WhatsApp group link, ensuring anonymity and encouraging honest responses. Satisfaction levels were categorized as: Not at all Satisfied, Satisfied, or Highly Satisfied. 

RESULTS: All 123 participants responded the question asked. The survey revealed varied satisfaction levels among staff. While 40.7% of respondents reported being "Satisfied" and 22% "Highly Satisfied," a significant 37.4% indicated dissatisfaction. High satisfaction was noted in areas like understanding the hospital's vision (82.9%), pride in work (61.8%), and colleague respect (85.4%). However, dissatisfaction was prominent regarding salary (74.8%), benefits (78%), and staffing levels (59.3%) at 96% CI and p-value of 5%. 

CONCLUSION: The survey identified critical areas needing improvement, including compensation, workload, and professional development opportunities. Addressing these issues is essential for enhancing staff morale and retention, ultimately leading to improved patient care and hospital reputation. Targeted interventions, such as adjusting salaries, increasing staffing, and providing equitable training opportunities, are recommended to create a more positive and productive work environment at Remera Rukoma Hospital.