Knowledge audit at National Archives of Zimbabwe: a step towards implementing knowledge management

Abstract

Rationale of Study - The first step to implement knowledge management is preceded by an audit of the organisation’s knowledge and as such, this study sought to investigate the knowledge that National Archives of Zimbabwe (NAZ) needs, where that knowledge is, how it is being used, the problems  experienced, and the improvements which can be made.

Methodology - A case study approach with a triangulation of data collection methods was employed. Data was collected through questionnaires,  interviews and documentary analysis.

Findings - The study established that NAZ archivists possess vital tacit knowledge required by the organisation. However, they need to acquire knowledge  on audio-visual records management, conservation of documents, and reprographics, among other areas. It also emerged that printed  documents such as manuals and books were very useful sources of explicit knowledge for decision making. Another finding was that internal and  external knowledge flow is hindered by poor communication and unwillingness of staff to share knowledge, among other barriers. The gaps established  were that archivists very often were not sure about where to find relevant information or what to do. They were also unsure of whom to collaborate with.

Implications - This paper can be used as a stepping stone to initialise the implementation of knowledge management practice at the NAZ.

Originality - The paper presents the findings of a knowledge audit that was, for the first time, conducted at the National Archives of Zimbabwe, an  organisation that has suffered knowledge attrition due to employee mobility.