Impact of Communication and Information on the motivation of the staff in the public services in Rwanda

Abstract

The problem of communication and information is far from being recent, and the sensitivity of the actors in public services towards this problem has gone increasing for years. At the political level, understanding the benefits of communication and information on the motivation of the staff in an organization becomes also a concern, in particular because of the implications and the transformations that they are able to bring to the traditional ways of working and communicating in the organizations.

The study concerns the sample of 326 employees from three Ministries (Ministry of Education, Ministry of Infrastructure and the Ministry of Labor) and two Districts (Muhanga and Karongi districts). Employees should inform their perception on organizational communication of their motivation; the role of adopted leadership by their superior on the policy of communication and information. In addition, supplementary data on individual characteristics have been collected. The results show that the amelioration of information transmission and collaboration could reinforce the perception of the image of services of which the collected results appear satisfactory.

The perception of respondents is likely to be related to what has been underlined in the theoretical part; indeed, any released information during performance is compared to individual expectations of a person and includes specific values in accordance with proper regulations to the reference system with the consequence of relaunching the motivation or its decrease in reverse.

Key words: Motivation, Satisfaction, Communication, Information, Leadership, work conditions.