Human Resource Management: Exploratory Study on Job Satisfaction of the Personnel Public Service in Rwanda.

Abstract

This study aims to determine the impact of the managerial dimension, the perception of employees with regard to their profession, and of individual characteristics (gender, age, position, etc.) on job satisfaction. The hypotheses mainly consist in identifying factors linked to satisfaction. We will initially verify whether satisfaction is in relation to individual characteristics and coherence between individual expectations. We will then, from a collective perspective, establish how leadership style, the organizational context and interpersonal relations intervene in the implication of the employees and thus generate their satisfaction. The statistical analyses make it possible to probe into the concept of satisfaction and to put forward measures relating to the policy which can increase personnel satisfaction in Rwanda.

Keywords: Job satisfaction; organizational context, work perception, leadership, motivation at work.