The effect of knowledge management on banks performance using the balanced scorecard perspectives at the banking system in the Northern State

Abstract

The problem of the study focuses on weakness of indicators in (BSP) at the (BS) in the Northern State perform to decrease (BP) level, The study aims to measure the effect of (KM) on (BP) through the use of (BSP) at the (BS). One Main hypothesis were developed and a questionnaire was designed. After data collection and analysis from the respondents, the study reached up to a significant statistical effect of (KM) on (BP). The study recommended Banking System at the Northern State have to pay more attention to (KM) Practices by holding training courses in how to exploit the knowledge available within the branches banks.