The future of AI: hospitality and tourism perspectives

Abstract

The Hotel Management School Leeuwarden and the European Tourism Futures Institute organised a webinar to discuss and explore how artificial intelligence (AI) will impact the hospitality and tourism industry in the future. The webinar brought together a panel of academics, including Professor Iis Tussyadiah from the University of Surrey, Professor Stanislav Ivanov from the Varna University of Management, and Frederik Jan van der Meulen from Hotel Management School Leeuwarden, to discuss the multifaceted applications of AI in the industry. The speakers shared their insights through a series of presentations, underscoring AI integration’s strategic, economic and sustainability aspects. AI is presented as a critical element in enhancing customer experiences, optimising operational processes, and shaping the industry’s future landscape. The speakers discussed the role of generative AI in improving the industry’s resilience, the economic implications of AI’s integration and the challenges and strategies for sustainable AI adoption. This webinar goes beyond traditional AI debates by analysing AI’s strategic function in future-proofing hospitality and tourism businesses, its economic impact and its role in sustainability. The speakers’ crucial insights can help the hospitality and tourism industry embrace AI, highlighting the delicate balance between innovation, ethics and sustainability. This webinar’s extensive discussion of AI as a tool for efficiency and industry transformation makes it valuable for academics and industry professionals.