Human capital development and service delivery by library personnel in university libraries in Ondo State, Nigeria

Abstract

This research examined the growth of human capital and the provision of services by library staff at university libraries in Ondo State, Nigeria. The specific objectives are to examined the quality of services provided by library staff as well as determined the level of human capital development among library staff in Ondo State university libraries. The study adopted a descriptive survey research design. Total enumeration sampling was used for this study, questionnaire was used as the instrument to elicit data and the data collected were analysed through SPSS. It was discovered that investing into human capital development leads to an improvement in service delivery in university libraries. The hypothesis was tested and the results showed that human capital development had a positive on the services provided by library staff in university libraries. The study recommends that in this 21st century, library management should give the necessary support to the library personnel in form of continuous education and regular training so that their service delivery will be in line with modern library practice. Also, functional policy should be formulated towards enhancing human capital of library pesonnel which will, in turn, improve services delivery.