Demographic and psychological factors as determinants of school library media centre users' satisfaction in Federal unity schools in North-Central Nigeria

Abstract

This study investigated the demographic and psychological factors (level of education, experience, job satisfaction and resilience) as determinants of school library media centre (SLMC) users' satisfaction in Federal Unity Schools (FUSs) in North-Central Nigeria. A descriptive research design of the correlation type was adopted in the study. A multistage sampling procedure was employed to select the sample of 1376 SLMC users consisted of 345 teachers and 1031 students from the 21 FUSs in the region. A validated structured questionnaire was used to collect data. Four research questions were answered in the study. Descriptive statistics (frequency, percentage, mean and standard deviation) and Pearson's product moment correlation with multiple regression were used to analyse the data collected. Findings revealed that the SLMC users had high level of satisfaction. Demographic and psychological factors (level of education, experience, job satisfaction and resilience) jointly contributed to users' satisfaction. However, level of education and experience had the least contributions, while job satisfaction and resilience contributed mostly to the users' satisfaction. Therefore, job satisfaction and resilience should be promoted in the SLMC users by the school library media personnel so as to boost the users' satisfaction.

Keywords: Demographic and psychological factors, School library media centre users' satisfaction, Federal unity schools in North-Central Nigeria