On-Job Training and Quality Service Delivery: Experience from the National Food Reserve Agency in Tanzania

Abstract

On-job training and quality service delivery in
contemporary organizational settings are crucial
for ensuring effective operations and achieving
organizational goals. This study assesses the
influence of on-job training on quality service
delivery at the National Food Reserve Agency
(NFRA) in Tanzania. Utilizing a quantitative
approach with a cross-sectional design. Data were
collected using structured questionnaire, covering
on-job training and quality service delivery
variables. Descriptive statistics and multiple linear
regression analysis were employed to assess the
data. The findings revealed a significant positive
relationship between on-job training and quality
service delivery. Specifically, skill mastery (Beta =
0.596, p < 0.001) exhibited the strongest influence,
followed by task efficiency (Beta = 0.156, p =
0.005), workforce competency (Beta = 0.116, p =
0.039), and adaptability (Beta = 0.113, p = 0.041).
The findings underscore the importance of effective
training programs in improving organizational
performance and service quality. Thus, it is
recommended that NFRA implement comprehensive
on-job training programs focusing on skill mastery,
adaptability, and task efficiency that will ensure that
employees remain competent of delivering highquality services.