Interrogating Performance Management on Employee Service Delivery in Federal Training Centres in South East Nigeria

Abstract

Performance management systems are systematic
tools or processes that help managers or
administrators regularly track and evaluate
employee’s work, aiming to create an environment
where people can perform to the best of their
abilities and align with the organization’s overall
goals. The broad objective of this study is to
examine performance management systems and
employee service delivery in Federal Training
Centres in South East Nigeria. Three hypotheses
were formulated in line with the objectives of the
study. The study adopted the descriptive research
design and survey method for data collection. The
instrument for data collection was a structured
questionnaire. Data presentation was on tabulated
frequency and statistical Mean Score. Hypotheses
were tested using a t-test. The study, therefore,
recommends that; Federal Training Centres should
prioritize the implementation of robust
performance management systems by setting clear,
measurable goals, providing continuous feedback,
and facilitating professional development
opportunities, with regular performance
evaluations to improve employee work output
quality; Federal Training Centres should improve
on their performance management systems
strategies by aligning individual goals with
organizational objectives, providing continuous
feedback, and regularly recognizing and rewarding
employee achievements to further enhance their
commitment levels.