E-governance compliance and Service Delivery in Ebonyi State Civil Service: A Study of Selected Ministries

Abstract

In many developing countries worldwide, the civil
service has significantly improved service delivery
by adopting e-governance. However, in Ebonyi state,
the status of e-governance remains uncertain. This
study investigates the impact of e-governance
compliance on service delivery within the Ebonyi
state civil service, focusing on selected ministries.
The study draws on cybernetic theory of
communication, initially proposed by American
scholar Schein Edgar (1985) and later developed by
Hatch Mather and Cunliffe Ann (2006). Using a
descriptive survey design, the study involves a
population of 1,797. The sample size of 327 was
determined using Taro Yameni’s formula. Data were
collected through questionnaires, and analysis
involved percentage distribution tables. The findings
reveal that e-governance significantly improves
timeliness in policy advisory roles and enhances
policy implementation efficiency in Ebonyi state.
Despite these improvements, certain areas still lack
full operational e-governance. As a
recommendation, the Ebonyi state government
should ensure that civil servants across ministries,
departments, and agencies receive proper training
on utilizing digital e-governance facilitie