The Impact of Employee Turnover on Organizational Performance in the Service Sector of Tanzania: A Case Study of Tanzania Ports Authority

Abstract

The study aimed at assessing the impact of employee
turnover at Tanzania Ports Authority. Case study
design was adopted. The study employed both
qualitative and quantitative techniques. Simple
randomly sampling and purposive techniques were
used to select a sample of 82 employees. Data were
collected by using structured questionnaire,
interview, and documentary review. The descriptive
analysis of collected data was done through
Statistical Package for Social Science (SPSS).
Findings of the study revealed that the impact of
employee turnover on organization performance
were recruitment and training cost; loss of skilled
human resource, increased work stress to present
workers and decline in service provision. The
management should involve employees in any issue
that was affected them in the organization and this
will be performed by ensuring that employees Open
Performance Appraisal Systems are conducted as
per annual strategic plan. Employee involvement
may be through meeting with their representatives
and top management should also reduce work
boredom to employees by revisiting employee’s job
description in order to add some challenge job tasks
on the employee’s job description.