Relative Importance Index in Ranking Performance Management Practices Towards Organizational Performance

Abstract

Deficiencies in the implementation of water
supply projects, inadequate water infrastructure
management, customer dissatisfaction with
water services, and persistent water production
shortages, are performance problems that
affect water service delivery. This paper aimed
to identify the performance management
practices affecting the performance of Mtwara
Urban Water Supply and Sanitation Authority by
using the Relative Importance Index (RII)
method. The method used for data collection
was a questionnaire. A sample of 64
respondents was drawn from the study
population using a simple random sampling
technique. Performance management practices
were ranked using the responses acquired from
respondents. The calculation of the Relative
Relevance Index (RII) showed the ranking level of
relevance. The finding showed that goal setting
was ranked first (RII = 0.85), performance
appraisal of employees was ranked second (RII =
0.83), measurement of performance ranked
third (RII = 0.82), and target alignment with
strategic objective (RII = 0.81). This study has an
important contribution to guide managers and
Human Resources professionals in designing and
implementing more performance management
strategies that align with organizational goals
for effective water service delivery