Periscoping Electronic Governance in Nnamdi Azikwe University Awka: Has it really Reinvigorates Employee Service Delivery?

Abstract

This paper examines E-Governance and how it
has reinvigorates employee service delivery in
Nnamdi Azikiwe University, Awka, The specific
objectives of the study includes; to examine the
extent to which knowledge of ICT and its usage
affect service delivery; to determine if the
availability of modern ICT gadgets enhances
service delivery and to examine the extent to
which epileptic power supply affects the
implementation of better service delivery in the
University. Three research questions guided the
study which was used to formulate the
hypotheses. The Population of the study was
6,350 which comprises of teaching and nonteaching staff of the University while Taro
Yamane formula was used to draw a sample size
of 376. However, 350 of the distributed
questionnaire were retrieved which was used for
the analysis. Simple percentage was used in
analyzing the data. The study revealed that
during the period under study, the University
recorded tremendous heights in the use of
electronic governance such as Staff annual
appraisal; Staff daily clock in attendance;
online checking of mails; Digital payment of
students’ school fees; Online checking of
semester results by students; Online application
and defense of postgraduate thesis and
dissertation to mention but a few. It was
therefore recommended that the University
should consolidate on the achievements already
recorded.