Effect of System Response Time on Mobile Learning User Satisfaction at Universities in Nakuru County, Kenya

Abstract

System Response Time has been increasingly recognized as a
significant quality dimension in determining the usability of
mobile applications. Learning institutions in Kenya especially,
universities have implemented these scientific innovations as
alternative approaches to teaching and learning. The uptake
was accelerated more with the advent of the coronavirus
pandemic which saw the education sector close down. As a way
of having their students back to class, the majority of the
Universities in Nakuru County adopted online technologies. It
is from this backdrop that the study sought to evaluate the effect
of system response time on user satisfaction in the ICT
department in Nakuru County in Kenya. To serve this purpose,
survey questionnaires were issued to a sample of university
students in the ICT department in Nakuru County in Kenya.
The study revealed that system response time was an
insignificant positive influencer of user satisfaction. The
findings from this study contribute to the body of knowledge by
coming up with several usability guidelines as a significant
quality dimension for the design of usable applications in
mobile learning that can help improve user satisfaction and
reductions in training costs. The study recommends that given
the kind of empirical evidence from the university consider
having a system that is designed with quicker response time
much as it is an insignificant predictor of satisfaction among the
users.