Influence of occupational wellness programs on service delivery in faith-based hospitals in Nairobi metropolitan area

Abstract

This study sought to evaluate occupational wellness programmes on service delivery in faith-based hospitals in the Nairobi metropolitan area. Despite their essential role, faith-based hospitals continuously face challenges, including workforce-related issues such as poor working conditions including working for longer hours, seeing more patients in a day exceeding the 8 recommended by the World Health Organization (WHO), high rates of absenteeism, lack of critical services, depression and other mental illness as well as drug and substance abuse. These occurrences affect service delivery. The study adopted descriptive survey and correlational research designs and targeted employees in faith-based hospitals in the Nairobi metropolitan area. The study used stratified random sampling to select 297 respondents. Primary data was obtained using a questionnaire. Descriptive and inferential statistics were used to analyse data. Descriptive statistics included frequencies, mean, standard deviation and percentages. Results were presented in tables. The study established that there was agreement among the respondents on the adoption of employees’ occupational wellness programmes in the Nairobi metropolitan area. The study thus concluded that employees’ occupational wellness programmes had a significant influence on service delivery in faith-based hospitals in the Nairobi metropolitan area.