Application of modern technologies in the management of records in public libraries

Abstract

Many organisations, including libraries and information centres are struggling to manage their records. Effective management of records ensures the public library’s ability to function effectively and provides documentary evidence of scholars and citizens. Recently, modern technologies such as blockchain, cloud computing and Internet of Things (IoT) have increasingly been adopted by various organisations to manage records while other organisations are slow to adopt them. Public libraries are positioning themselves to take this advantage by implementing innovative technologies to manage their records. This study utilised literature review to investigate the application of modern technologies in managing records in public libraries with the view to highlight how these technologies can revolutionise library practices. The study established that although public libraries acknowledge the importance of modern technologies such as blockchain, cloud computing and Internet of Things in managing their records, these technologies are being slowly adopted due to lack of information technology infrastructure, technical support, and knowledge and skills. Therefore, all these challenges made it difficult for librarians and information professionals to maximise the benefits of these technologies and they struggle to see how these technologies can be incorporated into their institutions. Public libraries thus need to better understand best practices for records management, which may go a long way in influencing library policy to support records-management processes. The study recommends that public libraries consider exploring collaborating with other sectors such as archival services to implement modern technologies for the purpose of managing records.