Effect of Personnel Outsourcing on Service Delivery in Anambra State Housing Development Corporation Awka (2014-2022)

Abstract

The study examined the interplay of personnel
outsourcing with service delivery within the Anambra
State Housing Development Corporation Awka, Nigeria.
Outsourcing, as a strategic practice, has become
increasingly prevalent in public organizations globally,
including in Nigeria, as a means to optimize operations
and enhance service delivery. The study adopted
descriptive survey design, utilizing both primary and
secondary data sources. Primary data were collected
through a structured questionnaire administered to
employees, while secondary data was gathered from
internal documents, reports, and relevant literature. The
population of 375 staff members, both permanent and
outsourced personnel, allowing for a comprehensive
analysis of the impact of outsourcing on different
employee perspectives. Data analysis was performed
using statistical tools to test the hypotheses. Multiple
regression analysis was applied to precisely quantify the
relationships between personnel outsourcing and service
delivery, enabling a detailed understanding of the effect
and dynamics surrounding the outsourcing of personnel
on the overall delivery of services. The findings revealed
that while outsourcing has the potential to bring
specialized skills and cost efficiencies, it also presents
challenges such as loss of organizational control,
variability in service quality, and potential negative effects
on employee morale and job security. The research
identifies both benefits and drawbacks of personnel
outsourcing, highlighting its implications for service
delivery within ASHDC. The study concludes with
recommendations for improving outsourcing strategies to
ensure they contribute positively to the Corporation’s
objectives and public service mandates.